Refund policy

Return, Exchange & Cancellation Policy

At Averra Perfumes, due to the nature of our products, we do not accept returns or exchanges for any orders placed. However, to help you make the right choice, we offer trial or decant sizes of our perfumes. If you are unsure about a fragrance, we strongly recommend purchasing a trial size first.

Important Notes

  • Perfumes are non-returnable products.

  • Returns or replacements are accepted only if the product is damaged or defective upon delivery.

  • Samples / Decants (20ML) are strictly non-returnable, non-refundable, and non-exchangeable.

  • If a product is approved for return, the customer is responsible for return shipping.

  • For health and hygiene reasons, no refunds or exchanges are offered on fragrances that have been opened or used.

  • Shipping charges are non-refundable for returned, undelivered, unclaimed, or refused packages.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 2 business days of delivery.

A mandatory unboxing video is required for verification.

📧 Email: carebyaverra@gmail.com
📞 Phone: 8347103161
🕒 Support Hours: Monday to Friday, 11 AM – 6 PM

Required Details for Return Requests

Please share the following details while contacting support:

  • Customer Name / Email

  • Order Number

  • Reason for Return

Returns that do not meet the above conditions or are sent without prior approval (RMA – Return Merchandise Authorization) may be returned to the customer or destroyed upon request.

Refund Policy

Refunds are processed only after approval and inspection of the returned product.

Key Points

  • Refunds will be issued to the original payment method. Customers may be asked to share bank details if required.

  • A 2.5% deduction will be applied towards payment gateway charges.

  • For failed online transactions, refunds are automatically processed to the source account and may take up to 7 working days.

Order Cancellation Policy

Averra Perfumes reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Limited product availability

  • Errors in product or pricing information

  • Quality issues detected before dispatch

  • Requirement of additional verification or information

Customer-Initiated Cancellations

  • Orders can be cancelled only within 1 hour of placing the order, as we aim for fast dispatch.

  • To cancel your order, WhatsApp us first with your Order ID and reason for cancellation:
    📱 8347103161

  • You may also email your request to:
    📧 carebyaverra@gmail.com

For any further assistance, feel free to contact us at:
📧 carebyaverra@gmail.com
📱 8347103161.